Estudo de caso: o BSC como ferramenta de medição para implementação de sistema de gestão baseado na NBR ISO/IEC 17025:2005 em laboratório de análises físico-químicas de alimentos

Abstract

The study of the Management Quality System and the norm NBR ISO/IEC 17025:2005 shows that a huge complexity of documents needs to be elaborated for the composition of a Management System. Due to this huge material volume, many implementation cases fail, being forgotten in the institutions applicants' files. Another factor that hinders the Quality Management operation is the concentration of activities administration under the responsibility of few organization members, in this instance, that they be not involved in material elaboration aren t known of documentation existence, or when they know don't participate in the program in an efficient way. Seeing these are critical problems in Management Quality System operation, a suggest methodology was looked for implementation included the whole laboratory effective. The proposed methodology is known by BSC, Balanced Scorecard, defined for Kaplan and Norton (1997) and translated as Balanced System of Measurement. This work has the general objective of proposing a measurement system for implementation of a Management Quality System in a Physiochemical Laboratory of Food Analyses in way to assist NBR ISO/IEC 17025:2005. For such, verification spreadsheets were elaborated for collection of data, which went by treatment of the application Microsoft Office Excel 2003. It was suggested that the BSC was of great value to the perception of relevant factors to the improvement of administrative procedures of the laboratory and therefore feasible for the monitoring of their activities, mainly by providing a simple and direct, easily understood by employees that their NBR ISO / IEC 17025:2005. The laboratory in subject still needs to mature their workforce in relation to the Quality Management foundations for all collaboration, because the documentation elaboration is in process.