Impactos da aplicação de Tecnologia da Informação na gestão do serviço militar. A experiência de Volta Redonda

Abstract

The objectives of such study consists of analyzing how processed information happens within the Military Services Division in the beginning, during and thereafter it is accomplished. Therefore, it is analyzed the empirical transformation process at the Military Services Division located in Volta Redonda City which pertains to the State of Rio de Janeiro. The research methodology goes through a qualitative case study, where the goals of such research is to diagnose through a comparative study of the past and present changes due to such process of informatization implemented within the Division, pointing the positive and negative results, proposing improvement actions. This research becomes interesting not only for testing hypotheses, furthermore for diagnosing and proposing corrections of miscalculation in the development process. It was observed that not necessarily every planned change in the processed organization causes somewhat confusion and complexity as introduced in this study. Such procedures are always a consequence of appropriate solutions on planning to solve certain issues because, it does not depend exclusively on the instruction but mainly on the people involved at the whole context and decisions taken by these individuals. However, the analysis and research of data, drove us to the conclusion that processed information at the Military Services Division, may present some distortions, although; will generate an institution of professional growth.