Estratégia empresarial eficiente como instrumento para o estabelecimento da vantagem competitiva: um estudo de caso na Falmec

Abstract

Eficient Strategy Empresarial with Instrument to This work is a case study, accomplished with the residential customers of the mirror company FALMEC, of the sector of cookelectrodomestics. The objective was to verify if the competitive market strategy employed by the researched company, based on the differentiation of products and services, was properly noticed by their customers from the moment of purchase, as a motivation factor, as well as, in the use of their services. Thus, the conception of competitive strategy, based on Michael Porter, was adopted in this research, mainly in regard to the differentiation strategy, which was the central point of analysis.