Gestão do conhecimento: uma estratégia para a aprendizagem organizacional - O caso de uma instituição de ensino superior

Abstract

The actual world s scenario requires the business to constantly search for innovation on its administrative practices to differentiate itself from its competitors. The organization s awareness on how the created or acquired knowledge is processed can contribute to the organizational learning and turned to a competitive advantage. This work seeks to discuss various components of the Knowledge Management in the business environment and evaluate them, in a descriptive form, in the context of a Higher Education Institute. Initially an introduction to the matter is made describing the problem to be investigated and the goals to be accomplished. To better substantiate this discussion, there is an analysis of works that treats the process of knowledge acquisition, from its business management up to its skills transformation, intellectual capital and consequently to its organizational learning and the need for a change within the organizations. The research held in conjunction with the Higher Education Institute sought to identify and describe how the institution management practice favors or stimulates the generation, spread and ownership of knowledge processes in its environment. The methodology utilized identifies the case study with qualitative approach. Questionnaire, bibliographic and documental research were used as a source of data collection. The research results allowed the verification of the institution s leadership spontaneous predisposition to adopt procedures bounded to the knowledge management regardless of formal or non formal adoption of the knowledge management as a managerial strategy.