Avaliação da relação da cultura organizacional de segurança de alimentos na aplicabilidade da norma ABNT NBR 15635:2008: estudo de caso em um restaurante industrial

Abstract

Aiming at ensuring safe food in a restaurant industry of a large company's energy business, this study seeks to identify the relationship of organizational culture of food safety in the applicability of ABNT NBR 15635:2008, the standard used by institutions wishing to ensure and demonstrate that best practices and operational controls are essential deployed, implemented and maintained, obtaining certification of their establishments. Culture is considered an important factor influencing the behavior and actions of individuals in an organization. Studies have identified six indicators as applicable to the organizational culture of food safety in relation to food safety performance: leadership, communication, commitment, environment, perception of risk and reward system. The research was conducted in the restaurant industry from an energy company, food service which is under the management of an outsourced food services. The research field was the local team of food service staff. The population was 90 people. A non-probability sample was defined by the criteria of accessibility that selects the elements for ease of access to them, in order to cover 100% of the team. We used a questionnaire to evaluate the variables determining the organizational culture of food safety. The evaluation of ABNT NBR 15635:2008 was performed by comparative reading with the sanitary regulation in the country. In assessing the applicability of ABNT NBR 15635:2008 in the restaurant industry of the company's energy business, we conducted an audit of the second part using a checklist based on this standard adapted for this research. It found 93% compliance of the items analyzed, elaborated action plan 5W2H for nonconformities. Participant observation was analyzed aspects systematized in the assessment instrument completed by employees. The result of the nonconformities encountered served as a subsidy for their applicability. The ABNT NBR 15635:2008, currently the only certification available for food service proved to be capable of implementation at the study site through a checklist of easy application, to obtain the guarantee of safe food. The study showed a strong organizational culture with food safety aspects to be discussed with the aim of continuous improvement. The organizational culture of food safety of this company providing food service favors the implementation of ABNT NBR 15635:2008 studied in the restaurant industry for ensuring food safety. It is suggested that future studies seek to demonstrate the influence of organizational culture on food safety certification process for food safety.