Liderança: um estudo de caso sobre o papel dos gerentes na difícil tarefa de influenciar os recursos humanos de uma organização

Abstract

The present work approaches the most important topic discussed by people who deal daily with human resources: the leadership. Leadership is necessary in all kinds of human organization, either in companies or in each of their departments. It is essential in all administration functions: the manager needs to know the human nature as well how to deal with people, that is, to lead. The purpose is to investigate how leadership is carried out in the organizations, identify the leadership styles used, verify if these styles are adequate for the organizations and analyse employee s reaction according to the leadership styles of their superiors. The methodology follow Yin s(2004) proposal as case study, and Fleury (1996) for investigation and comparison of organizational cultures:, analysing the history of organizations, the socialization of new members, the communication process the work process. The variables proposed for the social research try to find out about the human relationship politics, the reward politics, the recognition for good services, the chief s power of decision, the satisfaction of the subordinate in the accomplishment of tasks, the motivation subordinate, the level of mutual confidence and the orientation the subordinates. For this purpose, a qualitative research was realized in a military organization of the Army Force and in a private company. It was detected that each organization has a leadership style, in the exercise of leadership the personal ability is more important than the technical ones and that the successful managers build confidence relations with their subordinates.