Soluções de e-business integradas ao ERP a serviço da gestão dos negócios: o caso da Companhia Siderúrgica Nacional

Abstract

The general goal in this research consists of analyzing, in the Companhia Siderúrgica Nacional (CSN), the largest steel plant of Latin America, the preponderant factors in the implementation of e-business solutions with ERP and to verify its relevance degrees. The e-business model is established basing on three key points for the business, on a side is Supplay Chain Management (SCM), where the internal processes integration happens to the suppliers net, in the middle is Enterprise Resource Planning (ERP), which is just responsible for the integration of the internal processes of the business and on the other side is Customer Relationship Management (CRM), which integrates the internal processes and SCM to the final customers: e-commerce. With this new model and internet progress, it appears, the concept eERP (Extended Enterprise Resources Planning), which is treated as the ERP new era, a new reality of collaboration among companies, in that their barriers are extrapolated and a better businesses control is gotten. The transformation of ERP in eERP does not change the base that ERP should have, but it implements connectivity that e-business model has. The present study, through bibliographical research, completed with case study, supplies a wide view the precedent existence of applications solid ERP is the preponderant factor to get coherent and integrated solutions of e-business to ERP.