Desenvolvimento de um plano de melhorias para o processo de compras de uma empresa de economia mista

Abstract

Throughout the organization, the purchasing sector must ensure a good reputation in hiring, seeking to optimize the quality and productivity of the sector, in order to obtain advantages such as cost reduction of products and services. Currently, it is noted that this process is considered time-consuming and bureaucratic, through various requirements and number of contracts. In this study, it is proposed the elaboration of an action plan developed through the evaluation of the stages of the Purchasing Process of a company that operates under the legal regime of a mixed economy company, with the objective of providing improvements aimed at efficiency and effectiveness in the execution of the aforementioned activities. Initially, bibliographical research was carried out, describing the literary production that addresses legislation and definitions that guide the public area, specifically on purchasing management. As a field research, semi-structured interviews were conducted with the Boards of Administration, Legal, Planning, Bidding and Internal Control and professionals involved in the purchasing process, in order to evaluate all stages and, thus, suggest alternatives for their optimization. The research is characterized as a case study, of a qualitative and exploratory nature, whose main results can support the best knowledge of the bidding process for purchases, including problem solving and the show of challenges and perspectives. When checking the current functioning of the purchasing process, according to all the criteria and procedures that integrate the flow and planning of hiring, the ineffectiveness, out-of-date and slowness of activities are attested, being constant the rework of some steps. Based on the identified problems, an action plan was developed based on the TO BE process, recommending the creation of a Planning sector, so that all activities, their parts and their interrelations are adequately managed, identifying the gaps between the guidelines defined in the regulations, contracts and other regulations, for the effective definition of procedures, steps and tasks. As prospects for improvement, we expect speed, care and functional performance, taking into account the Principle of Efficiency, seeking the best performance and, consequently, the best results.