Desempenho estratégico orientado a processos, competências e indicadores: proposições para as bibliotecas do Instituto Federal do Rio de Janeiro

Abstract

Contemporary society has been living a period of great transformations, be it on the economical, social, political or cultural. The impact of these changes has been reflected in the models of organizations’ management. Considering the dynamic context of Federal Institutes and the importance of libraries on the educational process, rethinking the most appropriate way of aligning the strategic objectives of the Federal Institute of Rio de Janeiro (IFRJ) and the management of its Library System, has become urgent. In this sense, the final objective of this study consisted of the elaboration of an action plan that would promote the integration between the strategic alignment, the development of competences and the system of indicators for the improvement of processes in the IFRJ libraries. For the development of the study, a qualitative research was carried out and as a methodological procedure, a case study was carried out, whose object of study was the Technical Processing Process. Through an accessibility sample, semi-structured interviews were conducted with servers from the libraries of Campi Rio de Janeiro, Nilópolis, Realengo and Arraial do Cabo. In addition to the action plan, a manual for the standardization of the Technical Processing Process was developed, which will make the process more dynamic and effective. This study will serve as a methodological basis for future research in the process management area of the IFRJ libraries and for the implementation of a performance management model, focused on the management of processes, competences and strategic performance