Gestão de compras e suprimentos na UFRRJ: uma proposta para melhoria dos processos a partir da visão dos usuários externos do Departamento de Material e Serviços Auxiliares

Abstract

Under this universe of constant change and all kinds of innovations that affect contemporary public organizations, this master's thesis aims to identify and analyze the purchasing processes applied by a Brazilian Federal Institution of Higher Education - IFES in Rio de Janeiro. Its objective is to describe the contribution of the critical analysis of the materials acquisition processes applied by the Universidade Federal Rural do Rio de Janeiro – UFRRJ, seeking for improvements, considering the views of external clients of the Materials and Auxiliary Services Department. Initially, literature on the central themes were used to build the theoretical basis of the study, what made it possible to move toward the achievement of the established goals. Subsequently, it was made used of the multiple case study method, as an exploratory research with qualitative approach, conducted at the Technical school f UFRRJ and at the Technology Institute of UFRRJ within the period of 2012-2014. For data collection, documentary research techniques, non-participant observation and semi-structured interviews were used. Concerning to the data analysis strategy, the content analysis method and process mapping were applied. In the end, the results from the managers's perceptions indicates the need for improvements in the materials purchase and materials management plannings that are applied in the entire institution.