Estudo de caso da certificação Self-Audit em laboratório agropecuário da UFRRJ perante as normas ABNT-ISO

Abstract

In recent decades, the world scenario has been transformed by a phenomenon called globalization, which arises from the need to intensify trade relations between countries and organizations in order to achieve greater development. The increase in these relationships, in turn, is closely related to a constant search for quality and efficiency. Based on the above, the present work was conceived using as a case study model the Grandes Culturas Sector of the Fitotecnia Department of the Universidade Federal Rural do Rio de Janeiro (SGC-DEFITO / UFRRJ), located in Seropédica, in the State of Rio de Janeiro (Brazil). The objective of this work was to carry out a survey of the existing conditions in the agricultural facilities of the institution, to diagnose non-conformities before the requirements of ISO standards and to establish a traceable method that would allow to meet the requirements, and to submit the elaborated methods to the audit to obtain certification of conformity of the quality management system through self-audit certification. The methodology described involved the survey and data collection of SGC-DEFITO/UFRRJ, object of the case study, and consisted of research of the processes used, survey of the layout of the laboratories under study, interviews with employees, training of servers in a management and survey of technical data of the work environment. Non-conformities were diagnosed, based on the legal requirements of ABNT ISO 9001 standards and the Integrated Management System (IMS) methodology was described. In possession of the results and with the elaborated methods, an SGI audit of the ABNT ISO 9001 standards was requested and the facilities object of study for the self-audit certification were applied for, obtaining the silver certification (COPPE-Q-UFRJ). The certification of implementation of the elaborated methods, in turn, was not the objective of this thesis work, due to the necessary terms and investments, however, it needs to be encouraged in order to achieve the potential benefits. It can be concluded, therefore, that the certification of SGC-DEFITO/UFRRJ will be a driving force for improvements in the institution's quality management. This process could boost the development of future institutional policies focused on renewal, insertion of values, continuous qualification of employees, increased efficiency and operational sustainability, closer relations between public-public and public-private institutions, development of a sustainable culture among different expertise that make up the university, and constantly strives for excellence in the quality of products and services provided and offered.