Mapeamento de processos de contratação de serviços terceirizados e aprendizagem coletiva para adotar a Instrução Normativa 05/2017: subsidiando capacitação no IFRJ - Campus Paracambi

Abstract

In a dynamic and globalized world, private and public organizations are expected to seek greater efficiency in their production processes and to generate, integrate and protect the produced knowledge concerning work processes. Therefore, seeking its preservation by sharing the tacit knowledge of the workers, managing their work and professional capacity which is developed in the organization’s work process that includes hiring outsourced services. Thus, to maintain efficiency in the hiring of non-finalistic outsourced services in a federal autarchy that offers professional and technological education, research, extension and innovation, services are hired following the specific legislation in force. Thus, it was required to learn and produce specific knowledge to follow the guidelines and requirements presented by legal Normative Instruction 05 of 2017 - IN05/2017 for contracting services that involved more servants to adopt it, many of which never acted in these processes. Therefore, emerged the need for socialization of knowledge between experienced and inexperienced servants. Such knowledge sharing would occur through a process of collective learning and transformation of tacit knowledge to an explicit one. To this end, we asked: How to map the processes of contracting outsourced services performed by the civil servants involved in attending THE IN05/2017 according to the specificities of the Campus, promoting their collective learning? This interventionist applied research mapped participatory and inductively the activities processes for contracting services of IFRJ at its Campus Paracambi considering the decisions and actions taken jointly within participant servants to comply IN05/2017 requirements including the campus specificities. The participatory methodology was chosen for its interventionist and change-stimulating character among the designated servants involved with the outsourced services contract new process. The action research process in an exploratory pilot meeting identified:(i) need of manuals and procedures; (ii) lack of knowledge among designated servants and (iii) lack of a sector to answer doubts regarding legislation specificity; (iv) availability of the participants in the research which made possible to go on. In the field research, 3 meetings involving 11 participating, 5 individual interviews and participant observation of the IN05/2017 implementation process were accomplished. The empirical data was transcribed and analyzed through content analysis method, revealing no standardization of activities and the need to explain the formal guidelines for accomplishing outsourced service public contracts. The empirical results were discussed supported by the theoretical foundation, which allowed the identification of twelve actions that enabled the mapping and description of the processes of hiring activities and the dissemination of knowledge among those servants involved. Thus, it was concluded that participatory mapping of that activities processes allows identifying the specificities of the campus and the knowledge produced by the experienced servers, and when disseminated to the new ones allowed to activate their collective learning capacity. As a practical implication, the mapping of processes revealed their collective learning achieved capable of supporting training relevant to the demands of the servers and the specificities of their Campus. Therefore, participatory elaboration of a Processes Guide for adopting the IN05/2017 that considers the specificities of the Paracambi campus allowed standardizing those activities and constituted a tool for the servants to consult and being trained by. It was also identified an initial development of systemic thought disseminated through the activated collective learning among servants capable to propitiate sustainable management of public service contracts.