Implantação de um plano de ação para a melhoria da performance do setor de licitações de uma instituição pública de ensino

Abstract

Procurement is an essential activity in any organization due to its role achieving strategic objectives by acquiring goods and efficient services aiming for quality and productivity of resources. In Brazil’s economy, the bidding and procurement activities has great relevance for the public service as it allows for the acquisition of quality goods and services keeping costs at a minimum. Given the strategic role of bidding activity within the organization, the implementation of a performance evaluation process will provide a glimpse the current situation and define por the best-case scenario, is warranted. That said, this study intended to examine IFRJ’s bidding department activities and propose a method of performance measurement that allows to measure activities and processes while executing it, as well as promoting continuous improvement. A qualitative, exploratory and descriptive research was carried out in order to collect data using data collection techniques as semi-structured interviews, focus group, documentary research, bibliographic research and participant observation aimed at the data collection related to performance measurement of the bidding sector. The results obtained from the data analysis confirmed the assumption of a lack of a measurement system for bids and thus an action plan for the implementation of a 5-step performance measurement system: preparation, diagnosis, definition, implementation proposal and validation in order to provide the area of bidding and management of IFRJ to monitor and control procurement and hiring and to improve the performance of the procurement sector in a planned and continuous manner. The contribution of this study lies in showing the feasibility of a public agency to adopt a monitoring and control tool for the bidding area aiming effectiveness, efficiency, effectiveness and publicity of its processes for internal customers and society in order to clarify procedures and to promote accountability