Análise do desempenho organizacional aplicando a abordagem DEA a indicadores financeiros e de gestão com pessoas

Abstract

Nowadays, information and knowledge have an importation role as source of competitive advantage. People as the main source of creation and spreading of knowledge, became one of the most important strategic resources. This way, it is required that people be prepared and ready to contribute. It is latent the need of adoption of appropriate policies of people management. So, the practices of the companies from the guides “Melhores Para Você Trabalhar” e “Melhores e Maiores” are analyzed. For that, it is used a technique with capacity to compare the efficiency of multiple units – the Data Envelopment Analysis (DEA). From this on, this paper is a study of an organizational performance analysis model which searches for evaluate the performance through DEA. The Business Performance Index is built, an index which shows how efficient each company is in relation to its indexes. Its aim is to obtain the highest wealth created per employee and the maximization of the non-financial indexes (with focus on people management), in a way to obtain a top organizational performance. Through this analysis it was possible the verification of how much and in which indexes the company need to increase to obtain a better performance